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Once you submit the form, Apple will reset the lock from their side, and you will be able to activate it. You will be asked for the original invoice/bill as proof of purchase. You can submit an activation request via this page (click this link) -> If the above method doesn't work, then you can submit the activation request form. If you don't remember the password, then you have to reset the password ***** Apple's website. If you don't know the ID, then you can find it here (this link) -> It is not possible to change or override it, unfortunately.Īpple ID would be your email address registered with Apple.

You will not be able to use the iPad until you activate it with the original ID you used on it. So you need to enter the original Apple ID/iCloud to activate it. Since the software is updated/reset and the iPad detected a change in software, your iPad is now asking you to verify that you are the original owner of it. This is an anti-theft measure by Apple that blocks unauthorized access to your iPad. There is a feature called 'Find My iPad' that was activated on your iPad prior to the update/reset. Please give me a few minutes to review and answer your question. Hi, and Welcome to ! My Name is ***** ***** I look forward to assisting you today with your question.